Effective Date: 21st January 2025

Thank you for choosing Aoriv as your trusted partner for AI solutions and technology services. We are committed to delivering exceptional solutions and services that meet your needs. This Refund Policy outlines the conditions governing refund requests and the processes associated with payments made through the Stripe payment gateway.

1. Eligibility Criteria for Refunds

Aoriv considers refund requests under the following circumstances:

a. Client Dissatisfaction:

If you are dissatisfied with our services, you may submit a refund request within 14 days from the date of service delivery. We encourage clients to first communicate their concerns with us, as we aim to resolve issues and provide solutions before a refund request is made.

b. Service Interruption or Downtime:

In cases where there is a service interruption or significant downtime that greatly impacts the ability to utilize our services, you may qualify for a pro-rated refund. It is essential to notify our customer support team promptly, providing detailed information about the issue.

2. Initiation of Refund Process

To initiate the refund process, please contact our customer support team at support@aoriv.io. Your communication should include the following details:

• Full Name
• Contact Information
• Invoice or Transaction ID
• A detailed explanation of the reason for the refund request

Our experienced customer support team will carefully review your request and respond promptly with a fair and thoughtful resolution.

3. Refund Processing Timeline

Upon approval of a refund request, the refund will be processed within 30 business days. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment method and the policies of your financial institution.

4. Non-Refundable Items

Certain products or services may be classified as non-refundable. Clients will be clearly informed of these non-refundable items before completing the purchase, ensuring that you can make an informed decision.

5. Amendments to this Refund Policy

Aoriv reserves the right to revise or amend this Refund Policy at any time. Any updates will become effective immediately upon publication on our official website. We encourage clients to review this policy periodically to stay informed about any changes.

If you have any questions or concerns regarding this Refund Policy, please contact us at support@aoriv.io.

Thank you for trusting Aoriv with your AI and technology needs.